Customers can use their account to submit support tickets making it easy to identify their purchase history, past registrations, and all other account data to help solve their issues.
As soon as you open a support ticket, your time and progress are tracked. This makes it easy to bill customers for support hours if that is your policy, or gauge the amount of resources support is using.
Support tickets are sorted in the order they were submitted to make sure you get back to your customers in a timely manner. Tickets can also be assigned to specific support staff and organized for their unique queue.
Customer support tickets are tracked and saved to their account making it easy to view the history of submitted, pending, and completed tickets. All tickets are integrated into the Customer Relationship Manager.